Internet Professional Association

Events

Customer Relationship Excellence (CRE) and

Customer Service Quality Standard (CSQS) Summit

Organzied by Asia Pacific Cusomter Service Consoritum, the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit will be held on 5-6 July 2007 at Langham Place Hotel. iPrA is one of the supporting organization of the event and iProA members can now enjoy a 15% discount and save HK$1320 for the Summit.

The CRE & CSQS Summit is a regional conference with keynote presentations by world class leading companies, CRE Awards finalists, past winners, and quality experts of the Leadership Community to exhibit and showcase business strategies, customer relationship excellence business cases, and latest quality management systems for customer oriented companies.

Details are as follows:

Date:		5 - 6 July 2007 (Thur & Fri)
Time:		09:00 – 17:00
Venue:		Langham Place Hotel, Hong Kong
Honorable Speakers:		Mr. Baniel Cheung, Strategic Planning Director, Integral Communications Limited Mr. Bryan Smith, Senior Vice President, American International Assurance Company Ltd Ms. Cally Chan, Country Manager, Outsourcing Manager, HP Services, Technology Solutions Group, Hewlett – Packard HK SAR Ltd Ms. Daisy Lam, Operations Director, Octopus Cards Ltd. Mr. David Huang, CEO, Chain Sea Information Integration Co., Ltd Mr. Duncan Wong, Vice President, Customer & Systems Operations, Wharf T&T Ltd. Mr. Edward Hui, Director, Airfreight, Hong Kong and South China, DHL Global Forwarding (Hong Kong) Limited Dr. George Q. Huang, Associate Professor, Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong Dr. C. Harry Hui, Senior Lecturer, Department of Psychology, The University of Hong Kong Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium Ms. Jeny Yeung, General Manager of Marketing & Station Business, MTR Corporation Limited Dr. John Leung, Associate Professor, Department of Marketing, Faculty of Business, City University of Hong Kong Dr. Noel Siu, Associate Professor, Department of Marketing, School of Business, Hong Kong Baptist University Mr. P.N. Ip, Chief Customer Services Engineer, The Hongkong Electric Co., Ltd. Ms. Sandra De Zoysa, Head of Customer Service & Contact Management, Dialog Telekom Ltd. Mr. W.F. Yuk, Assistant Director, Efficiency Unit, Government of HKSAR Mr. William Yeung,Chief Operating Officer, Hong Kong Broadband Network Ltd

For Registration, please click here.

For more details, please visit http://www.apcsc.com/cresummit/2007/index.asp.

If you have any enquiries about the Summit, please contact Ms. Stella Lau or Ms. Fiona Fan of Asia Pacific Customer Service Consortium via stella.lau@apcsc.com and fionafan@hkcsc.com or at (852) 2174 1428.

Internet Professional Association
Tel: 2778 0040 Fax: 2778 0032 Email: iproa@iproa.org URL: www.iproa.org
　